Frequently asked questions

Do you ship internationally?


Yes we ship Internationally. Oils, lubricants and chemicals are excluded from International Shipping.




Do you have a physical store I can visit?


We currently don't have physical store, we serve only via our online store. Note that not all products listed on the website as in stock are available at our warehouse.




When will I get my stuff?


We ship always within 3 business days after clear payment. We ship with multiple methods, you are able to choose your shipping method and see the estimated days at checkout.




Whay kind of payment methods do you accept?


We accept major Credit and Debit cards. We also accept wire bank transfer for business with VIES VAT (please contact us first).




Is my credit card information safe if I place an order online?


Absolutely. We use the latest security and encryption technologies through Braintree payment solutions to make sure your information stays private!




Does Partcollector charge sales tax?


As required by state law, orders shipping from our store include the 20% European VAT according to BG laws.




What shipping methods do you offer?


We use EMS Express mail for International orders, DPD for European orders. We also use UPS for all countries and orders but you have to contact us first.




Can I remove the VAT from the order?


If you own a company with VIES VAT please contact us to remove the VAT. If you are out of EUROPEAN Union the VAT will reducted automatically.